FREQUENTLY ASKED QUESTIONS
Where is the Tour located?
Now located at the Hard Rock Cafe, 6801 Hollywood Blvd, Los Angeles CA 90028.
Do I need to purchase tickets in advance?
Advance purchase is highly recommended as space is limited and tours often sell out well in advance. Tickets can only be purchase online with a Visa, Mastercard or American Express.
If the tour is sold out, is there a waiting list?
No. The TMZ Celebrity Tour does not keep a waiting list for our tours. Tours usually sell out, and often well in advance, so please make sure to purchase your tickets far in advance, especially if you have limited time availability.
How long is the tour?
The tour is approximately up to 2 hours long. Tour duration may vary due to traffic or other unforeseen circumstances.
Are cameras allowed on the tour?
Yes. Feel free to take as many pictures as you like. However, PLEASE NOTE: photography and filming of the video screens and content is strictly prohibited.
Can I book a private tour?
Yes, private charter tours are available, which are especially great for birthdays, corporate outings and other special occasions! If you are interested in booking a private tour, contact the TMZ Tour by clicking on the “Custom Charter Tour” link on the top right side of the website. (www.tmztour.com)
Will I see a celebrity on this tour?
We will definitely be on the lookout for celebrities. The tour covers hotspots throughout Hollywood, West Hollywood and Beverly Hills, where celebrities like to eat, shop, and play. However, we cannot guarantee you will see a celebrity on your tour.
Are the videos that are played on the tour re-runs of the TMZ TV show?
All of the video packages played along the tour route were created specifically for the TMZ Celebrity Tour and are not re-runs of the TV show.
Is there a guide on the tour?
Yes, each tour has a TMZ Tour Guide. Each guide has inside information about your favorite celebrities and the places they like to go. Along the route, your TMZ Guide will tell stories, play games, and interact with passengers while using video created by the team at TMZ to help give you the history of each location. We also let you know how TMZ broke some of the biggest stories in celebrity news, and what it’s like to be at the forefront of the celebrity news biz. This tour is unlike any tour you've ever been on.
Is Harvey Levin the tour guide?
No, Harvey is not a tour guide, but he sometimes makes surprise live appearances on the tour. He also appears in many of the tour videos.
Is there an age limit on this tour?
Ages 3 and up are welcome, though some tour content contains adult language and situations. If you are familiar with the TMZ television show, you know our sense of humor. Please use your own judgment. Guests between 3-17 years old must be accompanied by an adult.
Are there any stops on the tour?
No. The TMZ Celebrity Tour does not stop on the route for any breaks. Be prepared for 2 hours of non-stop awesomeness!
Is there a bathroom on the bus?
No. Please ensure you are prepared to take a non-stop 2 hour tour. We would hate for you to feel uncomfortable at all. It is advisable to “have a try” before taking the tour.
Is this a good sightseeing tour?
Yes. If you are looking for the best Hollywood celebrity hangouts, restaurants and night clubs, this is for you. We will also be visiting famous celebrity neighborhoods such as West Hollywood and Beverly Hills. Many people find the tour a great guide to the best places in Hollywood to see and be seen with celebrities.
Should I tip the tour guide?
Gratuities are not included in the price of the tour ticket. Tips are always appreciated, but never required.
What is your refund policy?
Ticket purchases are non-refundable. You may reschedule your Tour time (subject to availability) no later than 24 hours from your scheduled Tour departure time. In the rare situation where a Tour is cancelled prior to departure, ticket-holders will be allowed to reschedule their Tour (subject to availability), receive credit for a future Tour, or receive a full refund.
What is your cancellation policy?
Tours may be cancelled at short notice at TMZ's discretion. If a tour is cancelled, paid guests will have the opportunity to either reschedule for the next available tour, or obtain a refund. Once tickets are purchased by guests, tickets are non-refundable.
Are food and drink included on the tour? Can I bring my own?
Food and drink are not included in the price of the tour, To help keep our state-of-the-art buses in good clean condition we don’t allow food or drink on board unless it’s in a covered container.
Can I bring alcohol on the bus?
No, alcohol is strictly prohibited.
What type of bus is used?
The tour is conducted on a luxurious 25 seat open-air bus (no windows - for that immersive TMZ experience). The bus has a state of the art AV system, USB charging ports at every seat and air conditioning/heating.
Can the TMZ Celebrity Tour accomodate a wheelchair?
The TMZ Celebrity Tour is ADA compliant and wheelchair accessible. Please reserve tours 72-hours in advance to guarantee a seat. Please contact us at email@example.com.
Does the tour operate in the rain?
Tours may be cancelled due to inclement weather. However, we will make every effort to run the tour come rain or shine. Please make sure to dress appropriately for the weather...and bring sunscreen!
Is there assigned seating on the bus?
Seating is on a first come, first served basis.
Are the tours conducted in English only?
Yes, but since so much of the tour is visual, visitors from countries such as Japan, Germany, France, Spain and many others have enjoyed the tour just the same!
EXPERIENCE HOLLYWOOD...TMZ STYLE!
Tours depart daily at multiple times. Click “Book Celebrity Tour Now” to see a full calendar of availability.