FREQUENTLY ASKED QUESTIONS
Where is the Tour located?
Now located at the Hard Rock Cafe, 6801 Hollywood Blvd, Los Angeles CA 90028.
Do I need to purchase tickets in advance?
Advance purchase is highly recommended as space is limited and tours often sell out well in advance. Tickets can only be purchase online with a Visa, Mastercard or American Express.
If the tour is sold out, is there a waiting list?
No. The TMZ Selfie Tour does not keep a waiting list for our tours. Tours usually sell out, and often well in advance, so please make sure to purchase your tickets far in advance, especially if you have limited time availability.
How long is the tour?
The tour is approximately up to 2-2.5 hours long. Tour duration may vary due to traffic or other unforeseen circumstances.
Will I see a celebrity on this tour?
We can’t guarantee it, but we will definitely be on the lookout for celebrities. The tour focuses on landmarks throughout Hollywood, West Hollywood and Beverly Hills, and taking selfies at these picturesque spots will make you the celebrity!
Are the videos that are played on the tour re-runs of the TMZ TV show?
All the video packages played along the tour route were created specifically for the TMZ Selfie Tour and are not re-runs of the TV show.
Is there a guide on the tour?
Yes, each tour has a TMZ Selfie Tour Guide. Each guide has inside information on how to take the best selfies and make you the envy of your peers. Along the route, your TMZ Selfie Tour Guide will tell stories, play games, and interact with passengers while using videos created by the team to tell you all you need to know about the most iconic locations in the Los Angeles area. We also let you know how TMZ broke some of the biggest stories in celebrity news, and what it’s like to be at the forefront of the celebrity news biz. This tour is unlike any tour you've ever been on.
Is Harvey Levin the tour guide?
No, Harvey is not a tour guide, but he sometimes makes surprise live appearances on the tour. He also appears in many of the tour videos.
Is there an age limit on this tour?
Ages 3 and up are welcome. If you are familiar with the TMZ television show, you know our sense of humor. Guests between 3-17 years old must be accompanied by an adult.
Are there any stops on the tour?
Yes. The TMZ Selfie Tour will stop at some of the most iconic locations in town. Each stop will allow the guests to get off the bus to take great selfies. The Tour Guide will give ample time to get your great shots. Please wear comfortable clothing and shoes as there is walking on the tour, also we suggest that you bring a bottle of water, because having the time of your life can make you thisty!
Is there a restroom on the bus?
No. But we do stop in Beverly Hills for a restroom break which is about halfway through the tour.
Should I tip the tour guide and driver?
Tips are always appreciated for the guide and driver, but never required. Gratuities are not included in the price of the tour ticket.
What is your refund policy?
Ticket purchases are non-refundable. You may reschedule your Tour time (subject to availability) no later than 24 hours from your scheduled Tour departure time. In the rare situation where a Tour is cancelled prior to departure, ticketholders will be allowed to reschedule their Tour (subject to availability), receive credit for a future Tour, or receive a full refund.
What is your cancellation policy?
We always try out best to make sure all our tours go out as scheduled. If a tour must be cancelled, we will give every guest the opportunity to either reschedule for the next available tour or obtain a refund.
Are food and drink included on the tour? Can I bring my own?
Food and drink are not included in the price of the tour. To help keep our state-of-the-art buses in good clean condition we do not allow food or drink on board unless it’s in a covered container. We do suggest bringing bottled water.
Can I bring alcohol on the bus?
No, alcohol is strictly prohibited.
What type of bus is used?
The tour is conducted on a luxurious 25 seat open-air bus (no windows - for that immersive TMZ experience). The bus has a state-of-the-art AV system, USB charging ports at every seat and air conditioning/heating.
Can the TMZ Selfie Tour accommodate a wheelchair?
The TMZ Tour is ADA compliant and wheelchair accessible. Please reserve tours 72-hours in advance to guarantee a seat. Please contact us at email@example.com.
Does the tour operate in the rain?
Tours may be cancelled due to inclement weather. However, we will make every effort to run the tour come rain or shine. Please make sure to dress appropriately for the weather...and bring sunscreen!
Is there assigned seating on the bus?
Seating is on a first come, first served basis.
Are the tours conducted in English only?
Yes, but since so much of the tour is visual, visitors from countries such as Japan, Germany, France, Spain, and many others have enjoyed the tour just the same!
Are cameras allowed on the tour?
Yes. Feel free to take as many pictures as you like. However, PLEASE NOTE: photography and filming of the video screens and content is strictly prohibited. And please bring a cell phone charger because you will be taking tons of selfies!
Can I book a private tour?
Yes, private charter tours are available, which are especially great for birthdays, corporate outings and other special occasions! If you are interested in booking a private tour, contact the TMZ Tour by clicking on the “Custom Charter Tour” link on the top right side of the website. (www.tmztour.com)
EXPERIENCE HOLLYWOOD...TMZ STYLE!
Tours depart daily at multiple times. Click “Book Selfie Tour Now” to see a full calendar of availability.